Frequently asked questions

Go to Billing & Invoices and click “Manage billing” to pay or update your card. Any open invoice also has a “View & pay” link.

Open the Add-ons page to browse and subscribe, or Plans to change your main plan. Checkout is secure via Stripe.

Your next due date and amount are on your dashboard overview and the Billing page. We email reminders 7, 3, and 1 days before.

Billing & Invoices → “Manage billing” opens a secure Stripe page where you can update your card or download invoices.

On the sign-in page tap “First time here, or forgot your password? Email me a link instead”, enter your email, then open the link we send and set a new password from your dashboard. The link works once and expires in 30 minutes. Step-by-step guide with pictures: zekecreations.com/help/password (en español: zekecreations.com/help/password?lang=es)

Use “Manage billing” to cancel, or message us below and we’ll take care of it. Cancelling stops the next charge, and your site stays live and supported through the end of the month you’ve already paid for.

No, but you keep hosting, updates, and support until that period ends. If we ever bill you in error (a duplicate charge, or a charge after you cancelled), we refund it in full.

Until we start, yes, in full. Once discovery, design, or build has begun the 50% deposit is non-refundable, because it covers time already spent. The final 50% is due on delivery, and revisions against the agreed scope don’t cost extra.

Maintenance & Care and the monthly marketing services (SEO, social, ads, GBP management) run on a signed retainer. Either side can end it with 30 days written notice, and one final month is billed after notice is given, with the work continuing through it. Self-serve plans have no notice period.

Money paid to Meta, Google, or a domain registrar on your behalf can’t be refunded once it’s spent, because we can’t recover it from them. Our management fee is separate and cancels like any other add-on.

Right here, or from the Support page in your dashboard. There’s no phone line; every message becomes a ticket that reaches us directly. Response times follow your plan: Basic is email support within 48 hours, Professional is priority support within 24 hours, and Premium is 24/7 priority support.

Email support@zekecreations.com or message us here with the charge date and amount. We reply within 2 business days, and approved refunds hit the original card in 5 to 10 business days. Full policy: zekecreations.com/refunds