Billing, Cancellation & Refund Policy

Monthly plans

Managed plans bill monthly in advance and renew automatically until cancelled. You can cancel at any time from Billing & Invoices → Manage billing, or by messaging us.

Cancelling stops the next charge. The current month is not refunded, and your site stays live, hosted, and supported through the end of the period you have already paid for.

If we bill you in error, tell us and we refund it in full. A duplicate charge or a charge after you cancelled is a mistake on our side, not a refund request.

One-time project work

New sites, e-commerce setup, branding, and similar project work are quoted in writing before anything starts. Work is billed 50% up front and 50% on delivery.

The deposit is fully refundable until work begins. Once we have started discovery, design, or build, the deposit is non-refundable, because it covers time already spent.

The final 50% is due on delivery. If you are not happy with what was delivered, we revise it against the agreed scope; we do not charge again for fixing our own work.

Retainers and managed marketing

Contracted retainer work is different from a self-serve plan. Maintenance & Care, and the monthly marketing services (SEO, social media, Meta, Google and TikTok ads management, and Google Business Profile management) run on a signed retainer with a 30 day notice period.

That means either side can end the retainer with 30 days written notice, and one final month is billed after notice is given. The work continues through that month; it is notice, not a penalty.

The reason is scheduling. Retainer work is ongoing effort that gets planned and committed ahead of time, so the notice period gives both of us a month to wind down cleanly instead of stopping mid-campaign.

Ad spend and third-party fees

Money paid to someone else on your behalf is not refundable once it has been spent or purchased. That covers ad spend on Meta or Google, domain registrations, and premium plugin or theme licenses. We cannot recover it from those platforms.

Our management fee for that work is separate from the spend itself. Where the fee is part of a signed retainer, the 30 day notice period above applies to it.

Requesting a refund

Email zeke@zekecreations.com or use the help widget on this site. Include the charge date and amount. We respond within 2 business days.

Approved refunds go back to the original card and usually appear within 5 to 10 business days, depending on your bank.

If something looks wrong on your bill, please contact us before filing a dispute with your bank. It is almost always faster to fix directly.