Terms of Service

Who we are, and what this covers

Zeke Creations is a web studio based in Miami, Florida. These terms cover this website, the client portal at zekecreations.com, and the services we sell through them.

Using the site or the portal means you accept these terms. If you do not, the answer is simply not to use them.

How these fit together

Most work is governed by a separate written agreement — a services agreement, a quote you accepted, or a retainer — signed before the work starts.

Where a signed agreement and these terms disagree, the signed agreement wins for that engagement. These terms fill in everything it does not mention, and govern casual use of the site and the portal on their own.

Billing, cancellation and refunds live in their own policy so they stay easy to find and easy to quote back at us.

Your account

Portal accounts are created by us for clients we work with. There is no public sign-up, and access is tied to the email address on your account.

You are responsible for what happens under your account. Keep your password to yourself, and turn on two-factor authentication in Account settings if the account matters to you — it is optional and off by default.

Tell us promptly if you think someone else has access. Signing out ends every session on every device, so it is a real first move rather than a gesture.

What you can expect from us

We aim to keep hosted sites and the portal available continuously, and we do not promise perfection. Hosting, payment processing, email and DNS all depend on providers we do not control, and any of them can have an outage.

Planned maintenance is scheduled for quiet hours where we can. Unplanned problems get fixed as fast as we can manage.

Support response times follow your plan: Basic within 48 hours, Professional within 24 hours, Premium priority. Those are targets for a first human response, not a promise that every problem is solved in that window.

What we expect from you

Do not use our services to break the law, to send unsolicited bulk email, to publish material you do not have the rights to, or to attack the infrastructure — ours or anyone else's.

Do not attempt to access another client's data, probe the portal for weaknesses without asking us first, or resell hosting to third parties without an agreement.

Content you give us to publish stays your responsibility. You confirm you have the right to use it, including images, fonts and copy.

Who owns what

Work we deliver and you have paid for is yours: the site, its content, and its design as delivered. You own it outright once the final invoice is settled.

What stays ours is the general toolkit — our reusable components, internal libraries, processes, and anything we built before your project or independently of it. You get a licence to use those as part of what we delivered, not ownership of them.

Third-party parts keep their own licences. Fonts, plugins, stock imagery and similar remain governed by whoever made them.

Unless you ask us not to, we may show the finished work in our portfolio.

Payment

Prices are in US dollars. Recurring plans bill automatically until cancelled; project work is quoted before it starts.

Payments are processed by Stripe. We never see or store your full card number.

If an invoice goes unpaid past its due date we may pause the service after a grace period, and we will tell you before anything goes dark. Full detail is in the billing policy.

Ending things

You can cancel a self-serve plan at any time from Billing & Invoices. Retainers carry a 30 day notice period, which is set out in the billing policy.

We can suspend or end an account that breaches these terms, does not pay, or puts our infrastructure or other clients at risk. Except in an emergency we will tell you first and give you a chance to put it right.

When an account ends you can ask for an export of your data, and we will help you move a site you own to another host.

Liability

We do our work carefully, but no one can promise a website will never break, never be attacked, and never lose money for anyone.

To the extent the law allows, our total liability for any claim connected to these terms is limited to what you paid us in the twelve months before the claim, and we are not liable for indirect or consequential losses such as lost profit, lost data, or lost business.

Nothing here tries to exclude liability that cannot legally be excluded.

Changes, and the law that applies

We may update these terms. Material changes will be flagged to active clients by email, and the effective date at the top of this page always tells you which version you are reading.

These terms are governed by the laws of the State of Florida, and any dispute belongs in the courts of Miami-Dade County, Florida.

If any single part of these terms turns out to be unenforceable, the rest still stands.